TASKS - Usability Test

User 1 Task:

Age group 20-35

·         Find the latest news

·         Go to article section and find out latest articles

·         Find the information on how to submit article

·         Find out weather report

User 1 test result

            The user was asked to complete few task on the website. The visitor had some problems in finding the latest news. There was no heading or sections states latest news in-fact there was just the heading of news and headlines. It was very confusing for the user to get the latest news on home page or anywhere else on a website. User then jump to second task. The task was not complicated but a user was shocked to see there are no articles available on the website. There was article section and on that page said recent articles but nothing there to read or download. The screen shoot will give the good idea.

The user was so frustrated to find out that there is no information about the weather of local area or the city. Moreover if youngster wants to submit the article there is no information available on how to submit article or information. These test helped GRIDDEX solutions to come up with solutions and design the better webite.

User 2 Task:

Age group 35-45

·         Find out upcoming events

·         You want to call or email editor to make sure that they received your article. Is appropriate email id or phone number available to contact the person?

·         Find latest sport news

·         Search for particular article using search facility

User 2 test results

            This user was in middle age group and use to read newspaper online and on the go to keep up to date. The mission of Independent newspaper was to provide information about local events in the community. We asked user to find the information about recent events but the user failed to do it. Unfortunately, there was no information existing on about events on a website.

The visitor was happy to find the information about the particular person to confirm about the article submission. Numbers and email address were available on website to contact for desired query. There were only heading of Sports and small news about it but the user was unable to find separate sports section or more news about sports. There was no search facility available on the website to search article.

User 3 Task:

Age group 45+

·         Find out for the local festivals

·         Find the links for different sections on website

·         Find the national news from home page

·         Look for local doctor in the town

User 3 test result

            This user was of adult group and use internet every day. The person was asked to complete series of task. The user was happy to see the contrast on the website because it separates it menu bar from the main content. The user was happy to find the navigation and can easily navigate between pages on website. 

The other task was to find national news page was clutter and full of text and images. It was very difficult to find the information. The user’s next task was to find the doctor in the town but it was very unpleasant that no information was available on that and there was also no option of help in the entire website.

Questionaries:

Instead of using closed questions (MCQs), I have decided to ask series of open questions to get more clear view of the website.

·         What did you like best about the website?

·         What improvements you think would make the site better?

·         What are the worst parts of the website?

·         What do you think about the content of the website?

·         Was it easy to find information on the website?

·         Is there any option you like to be on website?

·         How was your overall experience?